{"id":8319,"date":"2025-02-10T14:46:53","date_gmt":"2025-02-10T13:46:53","guid":{"rendered":"https:\/\/www.covermanager.com\/fr\/?page_id=8319"},"modified":"2025-03-07T12:43:28","modified_gmt":"2025-03-07T11:43:28","slug":"livre-blanc-experience-client-au-restaurant","status":"publish","type":"page","link":"https:\/\/www.covermanager.com\/fr\/livre-blanc-experience-client-au-restaurant\/","title":{"rendered":"L&rsquo;exp\u00e9rience client au restaurant &#8211; Notre livre blanc"},"content":{"rendered":"\n<div id=\"block_79817a3fe2bb712ad0ffc72d6aba8e8b\" class=\"bisiesto-block b-imagen-texto  is-style-cabecera is-layout-constrained alignfull\">\n    <div class=\"b-imagen-texto__wrapper alignwide\">\n        <div class=\"b-imagen-texto__content\" data-aos=\"fade-up\">\n                        <div class=\"is-prose\">\n\n<h1 class=\"wp-block-heading\">Quels outils pour ma\u00eetriser l&rsquo;exp\u00e9rience client au restaurant ?<\/h1>\n\n\n\n<p>Comment sublimer l\u2019exp\u00e9rience client dans votre restaurant, le fid\u00e9liser et gagner un temps pr\u00e9cieux ? Les outils digitaux sont vos partenaires de choix pour prendre le relais sur les t\u00e2ches les plus \u00e9nergivores et vous aider \u00e0 maximiser vos comp\u00e9tences sur tous les fronts de la gestion de votre restaurant.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"><strong>D<\/strong>\u00e9couvrez notre livre blanc<\/a><\/div>\n<\/div>\n\n<\/div>\n        <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"block_1be6b62a722c27a0f5345cdbee2073cd\" class=\"bisiesto-block b-imagen-texto  is-layout-constrained alignfull\">\n    <div class=\"b-imagen-texto__wrapper alignwide\">\n        <div class=\"b-imagen-texto__content\" data-aos=\"fade-up\">\n                        <div class=\"is-prose\">\n\n<h2 class=\"wp-block-heading\"><strong>Pourquoi t\u00e9l\u00e9charger ce livre blanc ?\u200b<\/strong><\/h2>\n\n\n\n<p>D\u00e9couvrez dans <strong>ce livre blanc<\/strong> les outils digitaux indispensables pour <strong>parfaire l\u2019exp\u00e9rience client<\/strong> dans votre restaurant et vous <strong>d\u00e9marquer de vos confr\u00e8res<\/strong>. Vous trouverez dans ce guide des solutions performantes pour <strong>optimiser les diff\u00e9rents \u201cmoments\u201d de l\u2019exp\u00e9rience client <\/strong>dans le secteur de la restauration :&nbsp;<\/p>\n\n\n\n<p><strong>Avant<\/strong> \ud83d\udc4c<br>Vos clients se font <strong>une premi\u00e8re id\u00e9e <\/strong>de votre restaurant avant m\u00eame d\u2019arriver sur place. Dans ce livre blanc, vous d\u00e9couvrirez comment leur offrir une excellente <strong>premi\u00e8re exp\u00e9rience client <\/strong>\u00e0 travers une gestion optimale <strong>de votre pr\u00e9sence en ligne<\/strong> et une exp\u00e9rience de r\u00e9servation irr\u00e9prochable gr\u00e2ce \u00e0 l\u2019utilisation d\u2019un<strong> logiciel de r\u00e9servation en ligne.&nbsp;<\/strong><br><br><strong>Pedant<\/strong> \ud83c\udf7d\ufe0f<br>Une fois dans votre restaurant, les clients s\u2019attendent \u00e0 trouver ce qui leur a \u00e9t\u00e9 promis :<strong> un service de qualit\u00e9<\/strong>. D\u00e9couvrez dans ce livre blanc comment sublimer leur exp\u00e9rience de A \u00e0 Z. Apprenez \u00e0<strong> conna\u00eetre leurs go\u00fbts et habitudes gr\u00e2ce \u00e0 un fichier client bien ma\u00eetris\u00e9 <\/strong>et \u00e0 g\u00e9rer au mieux vos op\u00e9rations avec une <strong>caisse enregistreuse connect\u00e9e.<\/strong> Vous trouverez \u00e9galement des conseils pour r\u00e9duire<strong> le no-show et pour optimiser le taux d\u2019occupation de vos tables.<\/strong><\/p>\n\n\n\n<p><strong>Apr\u00e9s<\/strong> \ud83e\udd29<br>L\u2019exp\u00e9rience client dans votre restaurant doit se poursuivre m\u00eame <strong>apr\u00e8s le d\u00e9part du client,<\/strong> et ce, sur le long terme. Notre livre blanc sur l\u2019exp\u00e9rience client vous montre comment y parvenir gr\u00e2ce \u00e0 la gestion et l\u2019analyse <strong>des avis et commentaires clients<\/strong>, l\u2019envoi de newsletters ou d\u2019e-mailings, et l\u2019utilisation de diff\u00e9rents <strong>outils marketing<\/strong> qui s\u2019offrent \u00e0 vous.<\/p>\n\n<\/div>\n        <\/div>\n                <div class=\"b-imagen-texto__image\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"1037\" height=\"1625\" src=\"https:\/\/www.covermanager.com\/fr\/wp-content\/uploads\/sites\/3\/2025\/02\/Livre-Blanc-Experience-client-restaurant-CoverManager-couverture.jpg\" class=\"attachment-full size-full\" alt=\"Livre Blanc - Expe\u0301rience client restaurant CoverManager couverture\" srcset=\"https:\/\/www.covermanager.com\/fr\/wp-content\/uploads\/sites\/3\/2025\/02\/Livre-Blanc-Experience-client-restaurant-CoverManager-couverture.jpg 1037w, https:\/\/www.covermanager.com\/fr\/wp-content\/uploads\/sites\/3\/2025\/02\/Livre-Blanc-Experience-client-restaurant-CoverManager-couverture-191x300.jpg 191w, https:\/\/www.covermanager.com\/fr\/wp-content\/uploads\/sites\/3\/2025\/02\/Livre-Blanc-Experience-client-restaurant-CoverManager-couverture-653x1024.jpg 653w, https:\/\/www.covermanager.com\/fr\/wp-content\/uploads\/sites\/3\/2025\/02\/Livre-Blanc-Experience-client-restaurant-CoverManager-couverture-768x1203.jpg 768w, https:\/\/www.covermanager.com\/fr\/wp-content\/uploads\/sites\/3\/2025\/02\/Livre-Blanc-Experience-client-restaurant-CoverManager-couverture-980x1536.jpg 980w\" sizes=\"auto, (max-width: 1037px) 100vw, 1037px\" \/>        <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n\n\n<div id=\"block_5d40389e3a7130660067e149ec93b34a\" class=\"bisiesto-block b-landing-formulario  is-style-dark is-layout-constrained alignfull\">\n    <div class=\"b-landing-formulario__wrapper alignwide b-landing-formulario--inverted\">\n        <div class=\"b-landing-formulario__heading\" data-aos=\"fade-up\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"595\" height=\"842\" src=\"https:\/\/www.covermanager.com\/fr\/wp-content\/uploads\/sites\/3\/2025\/02\/Livre-Blanc-Experience-Client-CoverManager-preview.jpg\" class=\"b-landing-formulario__image\" alt=\"Livre Blanc - Expe\u0301rience Client CoverManager preview\" srcset=\"https:\/\/www.covermanager.com\/fr\/wp-content\/uploads\/sites\/3\/2025\/02\/Livre-Blanc-Experience-Client-CoverManager-preview.jpg 595w, https:\/\/www.covermanager.com\/fr\/wp-content\/uploads\/sites\/3\/2025\/02\/Livre-Blanc-Experience-Client-CoverManager-preview-212x300.jpg 212w\" sizes=\"auto, (max-width: 595px) 100vw, 595px\" \/>                        <h2 class=\"b-landing-formulario__heading\">Livre Blanc \u00e0 t\u00e9l\u00e9charger \ud83e\uddd1\u200d\ud83c\udf73<\/h2>        <\/div>\n        <div class=\"b-landing-formulario__form u_text-positive\" data-aos=\"fade-up\">\n                                    <div class='_form_128'><\/div><script type='text\/javascript' src='https:\/\/covermanager.activehosted.com\/f\/embed.php?static=0&#038;id=128&#038;69FA2AD7F3B07&#038;nostyles=1&#038;preview=0'><\/script>        <\/div>\n        <div class=\"b-landing-formulario__content\" data-aos=\"fade-up\">\n            <div class=\"is-prose\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8319","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.covermanager.com\/fr\/wp-json\/wp\/v2\/pages\/8319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.covermanager.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.covermanager.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.covermanager.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.covermanager.com\/fr\/wp-json\/wp\/v2\/comments?post=8319"}],"version-history":[{"count":6,"href":"https:\/\/www.covermanager.com\/fr\/wp-json\/wp\/v2\/pages\/8319\/revisions"}],"predecessor-version":[{"id":8494,"href":"https:\/\/www.covermanager.com\/fr\/wp-json\/wp\/v2\/pages\/8319\/revisions\/8494"}],"wp:attachment":[{"href":"https:\/\/www.covermanager.com\/fr\/wp-json\/wp\/v2\/media?parent=8319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}