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CANCELLATION POLICY AND RATES

1. Elements available and rules

The data are made available by the customer of their own free will and will not be transmitted by The Vintage House Hotel S.A., complying with the rules applicable to these matters.

Consumers are responsible for confirming the data provided and that will be used by The Vintage House Hotel S.A..

By providing the information, customers authorize to use their elements (identification and payment elements), to be subject to the rules set forth in this document and to authorize The Vintage House Hotel S.A.  to transmit the information to third parties with the aim of complete and fulfill your order.

 

2 . Legal Majority and Legal Capacity

The client declares that he/she is of legal age and that he/she has the necessary legal capacity for the purchase of the Services provided on the Site, in accordance with its Terms and Conditions.

 

3. Acceptance of Terms and Conditions

As soon as the customer has accessed the Site, in order to contract the Product(s) / Service(s),

must follow all instructions included in the purchase process.

Upon acceptance of the Terms and Conditions, the customer ratifies the contract signed with The Vintage House Hotel S.A., confirming the dates indicated in your reservation and the number of people. The customer undertakes to confirm the veracity of the information provided, being null and void any contract where the customer has provided false information.

 

4. Rates and Billing

The Vintage House Hotel S.A.  management policy is to charge the full amount for reservations.

A full deposit will be applied for the reservation to be considered confirmed.

If the payment of the deposit is not validated by the customer, The Vintage House Hotel S.A.  is not responsible or guarantees availability at Quinta da Roêda.

The Vintage House Hotel S.A.  will not, under any circumstances, send customers any invoice, receipt or any other documents related to the reservation in paper format.

 

5. Payment Methods

5.1 Credit Card & Stripe Account:

The Vintage House Hotel S.A.  and Stripe, Inc. will process any personal data made available in full compliance with the law in force;

After making the reservation, the customer will be sent to a protected page where the credit/debit card details will be requested to proceed with the payment. The reservation amount will be debited immediately as soon as the reservation is made.

It is up to The Vintage House Hotel S.A.  to inform customers that it has contracted Stripe, Inc. to execute and control the processing of the acquisition of services provided by Quinta da Roêda;

 

6. Reservations

Reservations can only be made through the website of Croft – Quinta da Roêda

 The allocation of tables is made according to availability and randomly by the management of The Vintage House Hotel S.A..

The client may modify the reservation via email visit@croft.pt

The terms and conditions of modification, cancellation or no-show of the reservation are presented in the contracting process specified on the Website and the client, when making the reservation, confirms expressly be aware of and accept them.

It is understood as a change:

• • Change the booking date.
• • Change the number of people on the reservation
• • Change estimated time of arrival

 

7. Cancellation Policy

The Vintage House Hotel S.A.  establishes that all reservations can be canceled and will only be

refund of the amount(s) charged in the following terms:

• Cancellation up to 72 hours before the booking date - The amount will be refunded in the same amount paid out;
• Cancellation less than 72 hours before the reservation time – The Vintage House Hotel S.A.  will not refund the amounts paid by customers;
• In case of no-show, The Vintage House Hotel S.A.  is not responsible for the refund of the amounts charged for the product(s) / Service(s)