Villa Mercedes
Passeig de la Mar, 14
+34 971348543




CANCELLATION POLICY

Once the reservation is made through the web engine, you will receive an email confirming its validity with all the corresponding information.

If you wish to change the reservation date or the number of guests, your request will be answered as long as it is made at least before the agreed time, and if there are places available. You can carry out the process by calling the restaurant phone

We inform you that days before the date and time reserved, you will receive an email and sms where you must reconfirm or cancel the reservation on the links that are enabled for this purpose, if they exist.

Only once the reservation is reconfirmed by you from the email or sms, will your reservation be fully confirmed.

If you prefer, you can carry out the confirmation by calling the restaurant phone before the reservation date.

In the event that diners do not show up, there is no notice on their part or they do not cancel a minimum of hours in advance of the reserved time, the corresponding amount per person would be charged, in case the reservation carries a policy of associated cancellation.

Our Cancellation Policy is as follows:

  • 24 hours prior to booking: no charge

  • Less than 24 hours: either 10€ of cancellation fee per person or moving your reservation to another day (subject to availability)

  • Groups of more than 8 people and less than 24h in advance – no refund

  • Villa Mercedes reserves the right to cancel or change booking conditions in light of special occasion/circumstances

Please make sure that the details are correct and note that we have reserved your table for the reservation time stated, however, we will release the table after 15 minutes should you not arrive on time for your booking

Therefore, at the time of making the reservation, and in order to be able to guarantee it, the data of a credit card will be requested.

We wait for you.

 

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LEGAL WARNING

In compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of these data and for which Directive 95/46 / EC (General Data Protection Regulation) is repealed, we inform you that in order to manage your reservation and send you commercial information about products and services, it is required that you provide us with certain personal data, and that these will be object of treatment and incorporated into the restaurant database. The marking of the corresponding Check-Boxes of the booking engine constitutes the express consent to the processing of personal data. In order to safeguard the security of your personal data, the technical and organizational security measures required in the General Data Protection Regulation 2016/679 of April 27, 2016 will be applied. The data that we request is adequate, relevant and strictly necessary for the purpose for which they are collected: manage your reservation and send you commercial information about your products and services. Likewise, it certifies us that all the information you provide us is true, truthful and relevant for the purpose for which we request them. At any time you may exercise your rights of access, rectification, cancellation, opposition, portability and forgetfulness provided by law according to the legally established procedure, by means of a signed document accompanied by a photocopy of the DNI addressed to the restaurant address, or by email to The e-mail address of the restaurant. We consider that if you do not cancel your personal data expressly from our database, you continue to be interested in continuing to incorporate them until the restaurant considers it.