Delivery and takeAway is here to stay.
is here to stay. "We believe it's going to be an important part of our turnover not only
now but in the future. Our customers ask us for our croquettes for family celebrations and they come to our
and they come by our place to pick them up."
We have started working with Cover because it provides an ideal service for the needs of our business: flexible, dynamic, always open to innovations and continuous improvement. It has also facilitated our operations through integrations with the rest of the restaurant's management systems.
"Ricard Camarena launched his delivery and takeAway service after quarantine and
takeAway after the quarantine as an additional service to adapt to new customer behaviors.
behaviors of its customers. "It's about being close to our customers even if they are not able to
travel to the restaurant."
Thanks to CoveratHome, it has allowed you to transfer
the customer experience generated in the Ovejas Negras
Ovejas Negras Company group restaurants to the "take away" service by efficiently coordinating all service processes and
effectively coordinating all the processes of the service and maintaining the service guarantee.
The use of Onthego in our stores has managed to offer an image of safety and confidence to our customers in the middle of the pandemic. On the other hand, it has allowed us to keep our customers busy in such an important moment as managing a waiting time, being able to dedicate extra time to alternative purchases, knowing that their turn is guaranteed.
"When in May we created QDelivery, the delivery line that encompasses the gastronomic proposals of Quique Dacosta's restaurants in Valencia ( Back to Carolina, Llisa Negra and Mercatbar), we counted on Covermanager to go hand in hand with us while developing CoveratHome.
Mercatbar, we counted on Covermanager to go hand in hand with us as we developed CoveratHome. Together we have looked after the effectiveness of the service and the satisfaction of customers who began to enjoy their favorite restaurants at home.
We had long seen delivery as a consumer trend and we had it in mind to start it someday. in our minds to start it one day. The situation of the restaurant closures in March and the specific demand for this service specific demand for this service naturally prompted us to develop our proposal."
Now more than ever, it is more important than ever to make it easy for our customers to order our offer so that they can order it for their customers.
customers so that they can order our offer to pick it up at the store or take it home.
Through the CAH tool, we make it possible that from their own phone and without leaving the brand environment they can do all the
branded environment can make all the arrangements with 5 clicks to have dinner or lunch at your favorite restaurant in just a few seconds.
restaurant in just a few seconds.
"Thanks to the integration of
CoverAtHome for takeAway and delivery services, we have increased our orders by more than 50%. We combine the needs of our customers with technological efficiency, allowing us to have control over our orders.
the possibility of having control over our orders.
We quickly upgraded from a conventional suggestion board to a digital board, as it allows us to display seasonal suggestions.
allows us to display seasonal suggestions and price changes instantly.
We avoid cash handling between delivery people.
It allows us to position ourselves in this situation of instability in the delivery service so important at this time.
important at this time.